At SherrysGifts.com, we want you to love every item you order. However, because of the intimate nature of our products, we must follow strict hygiene and safety standards to protect all customers. Please review our return and refund policy carefully before making a purchase.
1. Non-Returnable Items
Due to health and hygiene regulations, we cannot accept returns or exchanges on the following products once opened, worn, or removed from original packaging:
- Lingerie, underwear, or intimate apparel
- Adult toys or novelty items
- Hosiery, stockings, or bodywear
- Lubricants, creams, or personal care products
- Sale or clearance items
These restrictions exist to ensure the safety, cleanliness, and confidence of every customer.
2. Return Eligibility
We will gladly replace or refund an item if:
- The product arrives damaged or defective
- You received the wrong product or incorrect size (based on your order confirmation)
- The order was incomplete or missing items
- To qualify for a return or refund, the item must:
- Be unworn, unused, and unwashed
- Be in its original packaging with all tags intact
- Be reported within 7 business days of delivery
3. How to Request a Return
To start a return request, please email our customer care team at support@sherrysgifts.com with the following:
- Your order number
- A description of the issue
- Photos of the product (if damaged or defective)
Our team will review your request within 2–3 business days and provide next steps, including return authorization (if applicable).
Please note: Unauthorized returns will not be accepted.
4. Refunds
Once a return is approved and the item is received, we will process your refund to the original payment method within 5–10 business days.
Refunds are issued for product cost only — shipping fees are non-refundable unless the return is due to our error.
If your refund is delayed or missing, please check with your payment provider first, as processing times may vary.
5. Exchanges
For hygiene reasons, we do not offer direct exchanges.
If you would like a different size or style, please place a new order once your refund or replacement has been processed.
6. Damaged or Defective Items
If you receive a damaged or faulty item, we will replace it free of charge.
Please contact [support@sherrysgifts.com] within 7 business days of receiving your order, including clear photos of the product and packaging.
We’ll make sure it’s resolved quickly and discreetly.
7. Discreet Handling
All return requests and packaging are handled with complete discretion.
Your privacy is our top priority — no adult product details appear on return labels, statements, or packaging.
8. Cancellations
If you wish to cancel your order, please contact us immediately at [support@sherrysgifts.com].
Orders already shipped cannot be canceled and will be treated under the terms of this policy.
9. Contact Us
If you have any questions about our Return & Refund Policy, or need help with a specific order, please contact us at:
SherrysGifts.com
Email: [support@sherrysgifts.com]
Your comfort, privacy, and satisfaction matter most.
At SherrysGifts.com, we handle every return with care, compassion, and confidentiality — ensuring a shopping experience that’s safe, fair, and completely discreet.